Conflict Resolution Techniques for Private Security
Overview
Conflict Resolution Techniques for Private Security is the original Program endorsed by authorities.
The program is designed to enable private security officers to strengthen their interpersonal skills, gain additional effective influence and negotiation tools, and explore mediation strategies. In this way, they can more effectively deal with difficult situations and the strong emotions of others in a peaceful way.
Program Description
Strong interpersonal skills lead to professionalism, acting with self-confidence and respect towards every other person, in all modes of communication. This helps build trust and rapport, which is highly useful in any situation, especially in conflict resolution.
Private security officers during their shift most often they must interact with customers, visitors, the general public, other employees, and employers. They gather information, monitor situations, prevent unauthorized behavior, and provide reports. Conflict Resolution Techniques for Private Security will increase their performance in each of these aspects. It will reduce stress levels, increase reactivity, better prepare for work, and allow to become more confident about the results.
Structure
The theoretical part of the Conflict Resolution Techniques for Private Security Program is supported by life-based exercises and practices. This is to ensure that participants not only learn the importance of interpersonal skills, but also practice and strengthen them during the Program. It also gives them the opportunity to gather information about their individual impact on others, and how to strengthen or adjust it.
Who is it for
The program is intended for
Private security officers
Anyone who deals with security matters
Make it Your Own
Available Options
The conflict resolution theme is available as:
1. Conflict Resolution Techniques for Private Security Program
Provides certification
Three- and five-day duration
Face-to-face, virtual, blended
For individuals and groups
Groups of 3 to 5 participants, given the richness of personal caching, or groups of 10 to 20 participants, so that they can benefit from different feedback and confront their intentions with the impact
2. Coaching, individual or group, as a follow-up to the Conflict Resolution Techniques for Private Security Program
3. Personalized Training, Coaching and Consulting